topic Re: Huawei Mate 20 Pro Pre Order Dispatch Date? in Archived Posts

Huawei Mate 20 Pro Pre Order Dispatch Date?

winstonmason — Tue, 30 Oct 2018 14:27:08 GMT

Hi,

Pre-ordered a Huawei Mate 20 Pro Twilight on the 24/10/2018.

Order has been confirmed but the order tracker has been on 'Dispatch expected in 24 hours' ever since.

It stated that expected delivery date was 26/10/2018.

Can someone inform when orders will be dispatched? As on the ee website it states the phone is 'in stock' and I dont see why it hasnt been dispatched yet.

Many Thanks

Winston

Re: Huawei Mate 20 Pro Pre Order Dispatch Date?

Panrix — Tue, 30 Oct 2018 14:40:32 GMT

Identical situation... tracking page is a joke!

Re: Huawei Mate 20 Pro Pre Order Dispatch Date?

winstonmason — Tue, 30 Oct 2018 14:45:38 GMT

It isnt as though I can ring customer services as I dont have the phone to give them the mobile number which is required when you ring??

Just some information on a dispatch date would be nice.

Re: Huawei Mate 20 Pro Pre Order Dispatch Date?

James_B — Tue, 30 Oct 2018 16:48:37 GMT

Hi @winstonmason and @Panrix,

Welcome to the EE Community.

We've already started deliveries to customers who pre-ordered, and we'll get your phone out to you as soon as stock availability allows.

When it's on its way, we'll send you a text message with tracking details.

Thanks

James

Re: Huawei Mate 20 Pro Pre Order Dispatch Date?

Panrix — Tue, 30 Oct 2018 19:49:44 GMT

It really isn't the fact that it's been delayed, it's the fact that the "Track your order" page STILL says it'll be delivered between 26th and 29th of October! Why?!?

Re: Huawei Mate 20 Pro Pre Order Dispatch Date?

Leanne_T — Wed, 31 Oct 2018 07:21:02 GMT

Hi there @Panrix

If you give our customer service team a call they will be able to check the order for you.

DPD will contact you the day before delivery, by 8pm to let you know to expect a delivery the following day.

Thanks, Leanne 🙂

Re: Huawei Mate 20 Pro Pre Order Dispatch Date?

winstonmason — Wed, 31 Oct 2018 09:13:38 GMT

Hi Leanne,

The problem I have is I cant ring customer services as I've come over from Tescomobile and because I dont have the phone yet I dont have the mobile number which you have to give before you even speak to someone in customer services and it wont accept my previous mobile number as its not on the EE network.

Kind Regards,

Winston

Re: Huawei Mate 20 Pro Pre Order Dispatch Date?

winstonmason — Wed, 31 Oct 2018 09:14:18 GMT

Here here!!

Re: Huawei Mate 20 Pro Pre Order Dispatch Date?

Leanne_T — Wed, 31 Oct 2018 09:29:49 GMT

Hi @winstonmason.

Thanks for coming here 🙂

You can call us on 0800 956 6000 and this will get you to our customer service team if you don't have an EE number at the moment.

Thanks, Leanne.

Re: Huawei Mate 20 Pro Pre Order Dispatch Date?

winstonmason — Thu, 01 Nov 2018 12:26:04 GMT

Hi Leanne, Thank you for responding.

I have received an email stating my order has been delayed and should be with me withing in the next week or so.

Many Thanks,

Winston.

Re: Huawei Mate 20 Pro Pre Order Dispatch Date?

Leanne_T — Thu, 01 Nov 2018 12:42:09 GMT

Hi @winstonmason

Thanks for coming back and letting me know.

Leanne 🙂

Re: Huawei Mate 20 Pro Pre Order Dispatch Date?

maxser89 — Sun, 04 Nov 2018 09:34:57 GMT

Same, still waiting from 26th october

Re: Huawei Mate 20 Pro Pre Order Dispatch Date?

winstonmason — Wed, 07 Nov 2018 11:23:06 GMT

Hi,

I have just received an email Order Update stating that I will have my phone soon.

However, reading down on that email the delievry address is my billing address. On my orginal order I entered my works address for the delivery and not my billing address.

Can someone tell me which address my phone is being delievred to?

Also the customer services number you supplied (0800 956 6000), gave me an option (No. 1) if I am a customer or in the process of becoming one but then it still asks for my EE mobile number which I dont have yet.

Is there a option I can choose so I can speak to someone but not having to put my EE number as I cant get any further and is getting frustrating?

Many Thanks,

Winston

Re: Huawei Mate 20 Pro Pre Order Dispatch Date?

winstonmason — Wed, 07 Nov 2018 11:30:08 GMT

Also, proof of ID is required for delievry so I do not want them delivering to my billing address as I wont be there which I why i put my works address on the delievry address!

Quite frankly this has been nothing but frustation and stress.

As a new customer coming to EE from Tescomobile I am really not happy with this situation at all.

Re: Huawei Mate 20 Pro Pre Order Dispatch Date?

Jon_K — Wed, 07 Nov 2018 14:47:35 GMT

Hi @winstonmason.

Is there a link in the email to take you to the DPD portal? You can change the address and the delivery time there.

To talk to our customer service team, you can find all contact details on our get in touch page.

Jon

Re: Huawei Mate 20 Pro Pre Order Dispatch Date?

winstonmason — Wed, 07 Nov 2018 15:01:23 GMT

Hi Jon,

No, theres no details for DPD on the email.

On the order tracker it's saying that 'Dispatch Expected in 24 Hours'.

Many Thanks,

Winston

Re: Huawei Mate 20 Pro Pre Order Dispatch Date?

Jon_K — Wed, 07 Nov 2018 15:05:54 GMT

Thanks @winstonmason.

Have you had a text from DPD yet?

They will text you when your order is out for delivery, and you will be able to use the link in the text to change the address and the time of the delivery.

Jon

Re: Huawei Mate 20 Pro Pre Order Dispatch Date?

winstonmason — Wed, 07 Nov 2018 15:12:40 GMT

Hi,

No text yet but I will look our for it and if the address is wrong I will try and change.

Many Thanks,

Winston

Re: Huawei Mate 20 Pro Pre Order Dispatch Date?

Jon_K — Wed, 07 Nov 2018 15:17:34 GMT

Great @winstonmason.

Keep us updated with your progress 🙂

Jon