topic Re: No text about pre ordered pixel 3 xl ordered October 11th in Archived Posts

No text about pre ordered pixel 3 xl ordered October 11th

Safc1969 — Thu, 01 Nov 2018 21:50:51 GMT

Not received a text about pre ordered pixel 3 xl expected delivery today

Re: No text about pre ordered pixel 3 xl ordered October 11th

Christopher_G — Fri, 02 Nov 2018 08:47:32 GMT

Hi @Safc1969

Welcome to the community and thanks for ordering with us.

Which size memory and colour Google Pixel 3 XL did you order?

Have you received a confirmation email from us?

Chris

Re: No text about pre ordered pixel 3 xl ordered October 11th

Safc1969 — Fri, 02 Nov 2018 09:16:26 GMT

It is the 64 gb in black I pre ordered from shop on October 11th got confirmation email same day.i noticed a lot of people commenting they had email about delay but I haven't received anything

Re: No text about pre ordered pixel 3 xl ordered October 11th

Christopher_G — Fri, 02 Nov 2018 09:47:20 GMT

Thanks @Safc1969

We sent a text to customers affected by a delay.

You can check the status of your order on our online order tracker.

You'll get a text message the day before, and morning of delivery from DPD.

Chris

Re: No text about pre ordered pixel 3 xl ordered October 11th

Safc1969 — Fri, 02 Nov 2018 10:12:54 GMT

I only have a transaction number so how do i track?

Re: No text about pre ordered pixel 3 xl ordered October 11th

Christopher_G — Fri, 02 Nov 2018 10:34:58 GMT

Did you not receive another, separate email with a tracking number, @Safc1969?

Chris

Re: No text about pre ordered pixel 3 xl ordered October 11th

Safc1969 — Fri, 02 Nov 2018 10:45:01 GMT

No only confirmation of order,my details and payment amount

Re: No text about pre ordered pixel 3 xl ordered October 11th

Safc1969 — Fri, 02 Nov 2018 12:42:42 GMT

Just been in shop don't get tracking number when pre ordered in the shop advised could take another 14 days!!!!!

Re: No text about pre ordered pixel 3 xl ordered October 11th

Christopher_G — Fri, 02 Nov 2018 13:54:24 GMT

Thanks for popping back into the store, @Safc1969.

I hope you receive your phone very soon.

Please keep us updated.

Chris