topic Re: i need to send my phone off by 2nd november but i cant erase it yet? in Archived Posts

i need to send my phone off by 2nd november but i cant erase it yet?

Lukesellars9 — Tue, 30 Oct 2018 18:33:14 GMT

I recently upgraded my iphone 7 to an xs and to get the deal i wanted i needed to trade my phone in. It needs to be gone by 2nd november, but i am yet to recieve a pack, and also i cant erase my old iphone yet as my apple id password is waiting to reset

Re: i need to send my phone off by 2nd november but i cant erase it yet?

Christopher_G — Wed, 31 Oct 2018 07:40:57 GMT

Hi @Lukesellars9

Welcome to the community and thanks for upgrading. 🙂

I recommend speaking to our customer service team to see if they can re-send a return bag.

Let us know what happens.

Chris