topic Re: Mate 20 pro order issues in Archived Posts

Mate 20 pro order issues

Cumfy — Sat, 27 Oct 2018 19:22:42 GMT

I pre-ordered a mate 20 pro and on the 25th had a dispatch email and next day it was at the dpd depot. I had no further updates or delivery messages so phoned EE who have now said it was a technical issue and there was no phone sent. How is this possible if DPD are saying it's at the depot it's so frustrating.

Re: Mate 20 pro order issues

Northerner — Sat, 27 Oct 2018 20:46:13 GMT

Hi @Cumfy

If you go to the depot with some photo ID and paper ID you should be able to pick up your package, that is if it's not a technical mistake as EE have said.

As there is no account access on these forums then only CS on 150 can say for sure.

Thanks

Re: Mate 20 pro order issues

Cumfy — Sat, 27 Oct 2018 20:50:23 GMT

I managed to speak to DPD earlier who said a parcel was scanned into the depot so I'm going tomorrow morning it's just weird why EE are saying it was not sent and they need to investigate it further and resend my order.