topic Re: How long should a new phone take to come ? It’s been 3 days now in Archived Posts https://community.ee.co.uk/t5/Archived-Posts/How-long-should-a-new-phone-take-to-come-It-s-been-3-days-now/m-p/727067#M297347 Yes the order number does start with ‘000’ but I haven’t seen any updates using the ‘track my order’ at all? Just wondered if the product was out of stock or had something gone wrong? Thanks Lewis <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span><BR /><BR />Sent from my iPhone Sat, 20 Oct 2018 13:01:38 GMT Lewisreed03 2018-10-20T13:01:38Z How long should a new phone take to come ? It’s been 3 days now https://community.ee.co.uk/t5/Archived-Posts/How-long-should-a-new-phone-take-to-come-It-s-been-3-days-now/m-p/727045#M297343 Sat, 20 Oct 2018 12:14:45 GMT https://community.ee.co.uk/t5/Archived-Posts/How-long-should-a-new-phone-take-to-come-It-s-been-3-days-now/m-p/727045#M297343 Lewisreed03 2018-10-20T12:14:45Z Re: How long should a new phone take to come ? It’s been 3 days now https://community.ee.co.uk/t5/Archived-Posts/How-long-should-a-new-phone-take-to-come-It-s-been-3-days-now/m-p/727061#M297345 I ordered the iPhone xs max over the phone with one of your colleagues. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span><BR /><BR />Sent from my iPhone Fri, 19 Oct 2018 05:15:41 GMT https://community.ee.co.uk/t5/Archived-Posts/How-long-should-a-new-phone-take-to-come-It-s-been-3-days-now/m-p/727061#M297345 Lewisreed03 2018-10-19T05:15:41Z Re: How long should a new phone take to come ? It’s been 3 days now https://community.ee.co.uk/t5/Archived-Posts/How-long-should-a-new-phone-take-to-come-It-s-been-3-days-now/m-p/727056#M297344 <P>Good Afternoon <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/401057">@Lewisreed03</a></P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>What phone have you ordered?</P> <P>&nbsp;</P> <P>Did you order online, over the phone or in store?</P> <P>&nbsp;</P> <P>Speak soon, Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sat, 20 Oct 2018 12:42:16 GMT https://community.ee.co.uk/t5/Archived-Posts/How-long-should-a-new-phone-take-to-come-It-s-been-3-days-now/m-p/727056#M297344 Leanne_T 2018-10-20T12:42:16Z Re: How long should a new phone take to come ? It’s been 3 days now https://community.ee.co.uk/t5/Archived-Posts/How-long-should-a-new-phone-take-to-come-It-s-been-3-days-now/m-p/727064#M297346 <P>Thanks <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/401057">@Lewisreed03</a></P> <P>&nbsp;</P> <P>If you have an order reference number starting 000 within your email or text confirming your order, you can use our <A href="https://myaccount.ee.co.uk/orderdetails" target="_blank">online order tracker. </A></P> <P>&nbsp;</P> <P>This will keep you updated with delivery of your device.</P> <P>&nbsp;</P> <P>Once we have your device ready for delivery, DPD will contact you to let you know when this will be delivered.</P> <P>&nbsp;</P> <P>You can also give us a call on 150 so we can check the order for you.</P> <P>&nbsp;</P> <P>Thanks, Leanne.</P> Sat, 20 Oct 2018 12:59:01 GMT https://community.ee.co.uk/t5/Archived-Posts/How-long-should-a-new-phone-take-to-come-It-s-been-3-days-now/m-p/727064#M297346 Leanne_T 2018-10-20T12:59:01Z Re: How long should a new phone take to come ? It’s been 3 days now https://community.ee.co.uk/t5/Archived-Posts/How-long-should-a-new-phone-take-to-come-It-s-been-3-days-now/m-p/727067#M297347 Yes the order number does start with ‘000’ but I haven’t seen any updates using the ‘track my order’ at all? Just wondered if the product was out of stock or had something gone wrong? Thanks Lewis <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span><BR /><BR />Sent from my iPhone Sat, 20 Oct 2018 13:01:38 GMT https://community.ee.co.uk/t5/Archived-Posts/How-long-should-a-new-phone-take-to-come-It-s-been-3-days-now/m-p/727067#M297347 Lewisreed03 2018-10-20T13:01:38Z Re: How long should a new phone take to come ? It’s been 3 days now https://community.ee.co.uk/t5/Archived-Posts/How-long-should-a-new-phone-take-to-come-It-s-been-3-days-now/m-p/727072#M297348 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/401057">@Lewisreed03</a></P> <P>&nbsp;</P> <P>Thanks for the quick reply <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>If you call us on 150 the team will be able to check for you.</P> <P>&nbsp;</P> <P>Thanks, Leanne.</P> Sat, 20 Oct 2018 13:07:21 GMT https://community.ee.co.uk/t5/Archived-Posts/How-long-should-a-new-phone-take-to-come-It-s-been-3-days-now/m-p/727072#M297348 Leanne_T 2018-10-20T13:07:21Z Re: How long should a new phone take to come ? It’s been 3 days now https://community.ee.co.uk/t5/Archived-Posts/How-long-should-a-new-phone-take-to-come-It-s-been-3-days-now/m-p/727082#M297349 Unfortunately my phone won’t dial the number 150 for some reason<BR /><BR />Sent from my iPhone Sat, 20 Oct 2018 13:39:38 GMT https://community.ee.co.uk/t5/Archived-Posts/How-long-should-a-new-phone-take-to-come-It-s-been-3-days-now/m-p/727082#M297349 Lewisreed03 2018-10-20T13:39:38Z Re: How long should a new phone take to come ? It’s been 3 days now https://community.ee.co.uk/t5/Archived-Posts/How-long-should-a-new-phone-take-to-come-It-s-been-3-days-now/m-p/727083#M297350 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/401057">@Lewisreed03</a></P> <P>&nbsp;</P> <P>Are you with us on EE at the moment?</P> <P>&nbsp;</P> <P>If not you can call us on 0800 956 6000 from another phone.</P> <P>&nbsp;</P> <P>Thanks, Leanne.</P> Sat, 20 Oct 2018 13:44:07 GMT https://community.ee.co.uk/t5/Archived-Posts/How-long-should-a-new-phone-take-to-come-It-s-been-3-days-now/m-p/727083#M297350 Leanne_T 2018-10-20T13:44:07Z