topic Re: ordered phone over 2weeks ago and still haven't got a tracking number? in Archived Posts

ordered phone over 2weeks ago and still haven't got a tracking number?

bonbon123 — Mon, 15 Oct 2018 16:50:05 GMT

I upgraded and ordered my new phone on the 27th September. I received the first email confirming order but no email about delivery or a tracking number? I don't know if it's delayed or even being accepted as I only got the first email and nothing since? I just want to confirm if i'm actually going to receive the phone? any help would be appreciated.

Re: ordered phone over 2weeks ago and still haven't got a tracking number?

Northerner — Mon, 15 Oct 2018 17:12:43 GMT

Hi @bonbon123

Best call CS on 150 as they will be able to confirm the situation with your order.

Thanks

Re: ordered phone over 2weeks ago and still haven't got a tracking number?

Jon_K — Mon, 15 Oct 2018 17:29:31 GMT

Hi @bonbon123.

Welcome to the community.

I agree with @Northerner's advice, our customer service team will be the best people to speak with as they will be able to access your account and see what's going on.

Let us know how you get on.

Jon