topic Re: When are pre orders delivered? in Archived Posts

When are pre orders delivered?

addleton — Fri, 12 Oct 2018 13:37:28 GMT

Been due an upgrade since June but held off for the Pixel 3. I pre ordered it a couple of days ago now but have no idea when it will be sent.

I looked online and it seems people pre ordering through Carphone Warehouse are being given a delivery date of November 1st, but EE just seem to give 'within 3 weeks of launch date'. I'd rather go through Carphone Warehouse if theres a chance I won't get the phone for up to 3 weeks after its released.

Re: When are pre orders delivered?

Leanne_T — Fri, 12 Oct 2018 14:56:23 GMT

Hi there @addleton

Thanks for coming to the community.

If you have an order reference number starting 000 within your email or text confirming your order, you can use our online order tracker.

This will keep you updated with delivery of your device.

Once we have your device ready for delivery, DPD will contact you to let you know when this will be delivered.

Thanks, Leanne.

Re: When are pre orders delivered?

addleton — Fri, 12 Oct 2018 15:22:26 GMT

Do pre orders through EE normally turn up on time?

Re: When are pre orders delivered?

Leanne_T — Fri, 12 Oct 2018 16:01:14 GMT

Hi @addleton

We can't guarantee delivery dates.

You will be sent updates about your order and you can track your order on the online order tracker.

Thanks, Leanne.