topic Re: Have you ever got through on the phone to an EE store? in Archived Posts

Have you ever got through on the phone to an EE store?

morrissey2020 — Tue, 09 Oct 2018 14:42:08 GMT

Foolishly I ordered delivery of a phone for my daughter to a store in Nottingham. Unfortunately they won't give her the phone as its in my name. I now have to travel to Nottingham to collect the phone from the store to give to my daughter. I've been trying to get in contact with the store to make sure they don't send it back before I can go there but try as I might I can't get through on the phone. I've tried the other stores in Nottingham but they won't answer either. I went into a Birmingham store to see if they could do it for me but they muttered something to do with data protection and walked away. Why is it impossible to contact EE stores?

Re: Have you ever got through on the phone to an EE store?

XRaySpeX — Tue, 09 Oct 2018 15:18:04 GMT

If your daughter has the same surname they should be able to accept her Photo ID.

Re: Have you ever got through on the phone to an EE store?

Leanne_T — Tue, 09 Oct 2018 16:22:04 GMT

Hello @morrissey2020

Thanks for coming to the community.

When will you be able to pick up the phone?

Did you get the option to leave a message for the store?

Leanne.

Re: Have you ever got through on the phone to an EE store?

Chris_B — Tue, 09 Oct 2018 16:32:06 GMT

@morrissey2020 The store staff have to deal with customers before any phones can be answered.

Re: Have you ever got through on the phone to an EE store?

morrissey2020 — Tue, 09 Oct 2018 17:42:01 GMT

That’s a glib remark. So they must be serving customers right from the opening of the doors til close of business? I can imagine that walk in customers come first but I rang constantly all day (starting minutes before they opened) and it wasn’t answered once.

Re: Have you ever got through on the phone to an EE store?

morrissey2020 — Wed, 10 Oct 2018 07:09:47 GMT

I’m hoping to pick it up on Saturday. There are no facilities to leave telephone messages to the stores I’ve tried to contact.

Re: Have you ever got through on the phone to an EE store?

Jon_K — Wed, 10 Oct 2018 08:32:59 GMT

Thanks for coming back @morrissey2020.

Remember to take your photo I.D with you to the store.

I hope you get this resolved on Saturday and I hope your daughter enjoys using her new phone 🙂

Jon