topic Re: When will EE send me a pack to send my iPhone X back in Archived Posts

When will EE send me a pack to send my iPhone X back

NickH16 — Sat, 22 Sep 2018 02:09:57 GMT

They said I have to send it back within 14 days? I got my phone today so will they send it out soon?

Re: When will EE send me a pack to send my iPhone X back

Northerner — Sat, 22 Sep 2018 07:20:45 GMT

Hi @NickH16

You want to return your device?

If you have requested this from EE you should receive the package with 7 days.

Thanks

Re: When will EE send me a pack to send my iPhone X back

Christopher_G — Sat, 22 Sep 2018 08:02:34 GMT

If this is part of an Annual Upgrade, the return bag will be sent through the post and should arrive soon, @NickH16.

Chris 🙂

Re: When will EE send me a pack to send my iPhone X back

NickH16 — Sat, 22 Sep 2018 12:25:09 GMT

@Christopher_G wrote:
If this is part of an Annual Upgrade, the return bag will be sent through the post and should arrive soon, @NickH16.

Chris 🙂

Cheers

wasn’t sure if I needed to chase it up or not

Re: When will EE send me a pack to send my iPhone X back

Leanne_T — Sat, 22 Sep 2018 12:55:00 GMT

Hi @NickH16

We will be in touch 🙂

If you have any further questions let us know.

Leanne.

Re: When will EE send me a pack to send my iPhone X back

NickH16 — Sat, 29 Sep 2018 15:00:41 GMT

Should I contact customer services? As not had a pack yet

Re: When will EE send me a pack to send my iPhone X back

Alex_S — Sun, 30 Sep 2018 06:33:26 GMT

Hi @NickH16,

If you want to chase this up, our customer service team will be able to help.

The pre paid bags usually take 7 working days to arrive. I would expect over the last week there has been a high demand with everyone due for annual upgrade renewal 🙂

Let us know how you get on once you have spoken to them.

Alex

Re: When will EE send me a pack to send my iPhone X back

NickH16 — Thu, 04 Oct 2018 19:38:20 GMT

Rang CS and been told I need to ring bright star? Who deal with the bags or something

Re: When will EE send me a pack to send my iPhone X back

Leanne_T — Fri, 05 Oct 2018 07:04:19 GMT

Morning @NickH16

Thanks for coming back to us.

As you are completing a trade in offer, Brightstar will send the bag to you.

If you give Brightstar a call on 02087323798 they will be able to get this sent to you.

Let us know how you get on.

Leanne.