topic I am a new customer and ordered a phone on contract and haven't heard anything in Archived Posts

I am a new customer and ordered a phone on contract and haven't heard anything

Infolic — Thu, 27 Sep 2018 09:12:29 GMT

I ordered a phone on a contract on tuesday the 25th I got a confirmation email. On the website I was told it would be 1 - 2 days and I haven't heard anything since. I can't seem to get in touch with any customer services over the phone as I don't have an EE number!!

It is a samsung galaxy s8. Ordered it from the UK EE online shop and my order number is xkn269050407

Re: I am a new customer and ordered a phone on contract and haven't heard anything

tahirmian — Thu, 27 Sep 2018 09:21:47 GMT

Hi @Infolic

You can call customer service on these free phone number 0800-956-6000 or 0800 079 8586.

Where you can get updates about your order.

Thanks

Re: I am a new customer and ordered a phone on contract and haven't heard anything

Infolic — Thu, 27 Sep 2018 09:39:49 GMT

Hi. Thanks for your reply 🙂 I tried those numbers but after a certain point it asks me for an EE number and unfortunately I don't have one. I can't seem to get past that point. Perhaps I am clicking the wrong options?

Re: I am a new customer and ordered a phone on contract and haven't heard anything

Leanne_T — Thu, 27 Sep 2018 10:03:57 GMT

Hi there @Infolic

Thanks for coming to the community.

I would like to help you get this looked into.

I have sent you a private message on here to get some details.

Leanne.