topic Re: We're my phone in Archived Posts

We're my phone

Emmalouise27 — Wed, 26 Sep 2018 09:38:38 GMT

Hi I emailed so many time have got nothing back I like to no what happening with order would be good thank you

Re: We're my phone

Schockwave — Wed, 26 Sep 2018 10:14:34 GMT

Welcome to the community,

There is no email to contact EE, you will have to ring customer service to find out about your order. If you have an account with EE, then you can check by logging into your account if you have an order number or you can also click on the link here to check your order:

https://ee.co.uk/help/help-new/orders-and-delivery/order-status/how-do-i-track-my-order

Re: We're my phone

James_B — Wed, 26 Sep 2018 11:26:03 GMT

Hi @Emmalouise27,

Welcome to the EE Community.

When did you place your order?

Did you order online or over the phone?

Was the phone you ordered in stock?

Thanks

James

Re: We're my phone

Emmalouise27 — Wed, 26 Sep 2018 11:47:30 GMT

Yeasterday morning I placed it online yes the phone was on stock

Re: We're my phone

Emmalouise27 — Wed, 26 Sep 2018 11:48:17 GMT

Yeasterday morning I placed it online yes the phone was on stock

Re: We're my phone

James_B — Wed, 26 Sep 2018 12:00:56 GMT

Hi @Emmalouise27,

Did you receive a confirmation email?

Thanks

James

Re: We're my phone

Emmalouise27 — Wed, 26 Sep 2018 12:04:39 GMT

I had an email with order reference number and it saying I get an email when it dispatched

Re: We're my phone

James_B — Wed, 26 Sep 2018 12:21:48 GMT

Hi @Emmalouise27,

Have you tried tracking your order online as @Schockwave suggested?

Thanks

James

Re: We're my phone

Emmalouise27 — Wed, 26 Sep 2018 12:32:43 GMT

Yes the reference number it say it can't be find

Re: We're my phone

James_B — Wed, 26 Sep 2018 12:35:46 GMT

Thanks for checking @Emmalouise27

Please get in touch with customer services so we can take a quick look at your order.

James

Re: We're my phone

Emmalouise27 — Wed, 26 Sep 2018 12:49:28 GMT

I just looked again it says it can't show me and I get a message with an update do you have the number please

Re: We're my phone

James_B — Wed, 26 Sep 2018 12:55:22 GMT

Hi @Emmalouise27,

You can find all of our contact options on the get in touch page.

Thanks

James