topic Re: Arranging a return in Archived Posts

Arranging a return

wizzywig27 — Tue, 25 Sep 2018 21:28:08 GMT

Hello

I am thinking I may return my iPhone XS. Can anyone confirm if it is 7 or 14 days to advise I wish to return it?

An added problem is that I go on holiday on Monday for a week, so actually cannot post it until I get back (depending on how long the return pack takes to arrive)

Re: Arranging a return

Northerner — Tue, 25 Sep 2018 21:33:31 GMT

Hi @wizzywig27

It's 14 days and you need to contact CS.

Why you returning it out of interest?

Re: Arranging a return

XRaySpeX — Tue, 25 Sep 2018 21:38:06 GMT

It's 14 days from delivery if you ordered it online or by post. It's not at all if you ordered it in store.

You can cancel a contract by filling in a cancellation form and emailing it to channel.returns@ee.co.uk.

Re: Arranging a return

Christopher_G — Wed, 26 Sep 2018 07:26:45 GMT

Hi @wizzywig27

I see you've had your question answered here.

Why is it that you're looking to return it? Is it anything we can help with?

Chris