topic Where’s my order ? in Archived Posts

Where’s my order ?

Superkev1978 — Mon, 24 Sep 2018 13:36:54 GMT

I ordered the new xs plus on Friday and received the standard confirmation email saying phone is in stock 1 day delivery . But I have not heard nothing since I have a order number just wondered what the delay was ?r

Re: Where’s my order ?

Schockwave — Mon, 24 Sep 2018 14:04:22 GMT

Hello. @Superkev1978,

Welcome to the community,

You can track your order if you log-in to your account or click on help where is my order and track my order at the top of this page, you should see when your expected delivery date will be and whether it has been dispatched. You will also get an email and text from EE and DPD when it will be delivered, and once it is out for delivery you can then keep an eye where it is and how many are before you. I even got a text from DPD to let me know that DPD was half an hour away, which was bang on, actually, hope this helps.

Re: Where’s my order ?

James_B — Mon, 24 Sep 2018 15:34:25 GMT

Hi @Superkev1978,

Welcome to the EE Community.

What time did you place your order on Friday?

Thanks

James

Re: Where’s my order ?

Superkev1978 — Mon, 24 Sep 2018 18:35:01 GMT

Hi it’s ok now I have spoken to customer service it’s been sorted should get my phone tomorrow thank you for responding 👍

Re: Where’s my order ?

Superkev1978 — Mon, 24 Sep 2018 18:36:45 GMT

Cheers for your response I have sorted it now apparently because I wanted it delivered to a different address than my billing address the didn’t process the order thanks for your advice though

Re: Where’s my order ?

Schockwave — Mon, 24 Sep 2018 18:38:12 GMT

@Superkev1978, Thank you for letting us know, glad it has been sorted, EE customer service were able to sort it out and that you should get it tomorrow. Enjoy your new phone when you get it.