topic Delay in phone delivery in Archived Posts

Delay in phone delivery

snicol — Mon, 24 Sep 2018 16:34:19 GMT

Hi there, as part of my upgrade I ordered a phone online on 12th Sep, but I still haven't heard from DPD. When I log into my account it says the phone is available, but the delivery date says awaiting confirmation. My old phone is on its way out and I need the new one asap. Can you please help? When I popped into one of your stores I was told to contact DPD. Is it ok to contact DPD without a tracking number?

Re: Delay in phone delivery

Schockwave — Mon, 24 Sep 2018 17:32:35 GMT

Hello @snicol,

Welcome to the community,

There is no way for us to know what is going won with your order, you will have to contact customer service, if you do not have an order number, but as soon as it is ready to be shipped, you will see an expected shipping date. DPD and EE will let you know when it is on its way. Order number should begin with 000 and you can then track it.

Re: Delay in phone delivery

James_B — Mon, 24 Sep 2018 17:50:43 GMT

Hi @snicol,

Welcome to the EE Community.

I'm sorry to hear there has been a delay with your order.

Please get in touch with customer services so we can take a look at your account.

Thanks

James