topic Re: Used 20% NHS when ordering online but hasn't worked? in Archived Posts

Used 20% NHS when ordering online but hasn't worked?

Owenmazz — Sat, 22 Sep 2018 05:27:11 GMT

Hi,

I used a 20% off monthly NHS discount code when ordering online and it was confirmed at first and I had an email saying so. But then I was told to contact ee which I did and this girl said yeah I'll put your order through and all that, wake up tjos morning to see she hasn't used the discount, how can I resolve this as I'm switching networks otherwise?

Re: Used 20% NHS when ordering online but hasn't worked?

Northerner — Sat, 22 Sep 2018 07:18:32 GMT

Hi @Owenmazz

You need to call 150 and speak to CS.

Thanks

Re: Used 20% NHS when ordering online but hasn't worked?

Leanne_T — Sat, 22 Sep 2018 08:08:06 GMT

Hello there @Owenmazz

Thanks for posting on the community.

Did you upgrade or take out a new account with us?

Have you received your device now?

Leanne.