topic Re: New iPad but no sim with it? in Archived Posts

New iPad but no sim with it?

Moy72 — Fri, 21 Sep 2018 17:54:32 GMT

I’ve had my iPad delivered but there’s no sim with it, what do I need to do to find out where it is? Cheers

XRaySpeX — Fri, 21 Sep 2018 18:09:58 GMT

Was this an upgrade? If so, you're meant to use your old SIM.

Moy72 — Fri, 21 Sep 2018 19:35:08 GMT

No it’s a new order with a completely new number

Moy72 — Fri, 21 Sep 2018 19:39:55 GMT

And now I’ve pressed the solution button and don’t know how to take it off as it’s not sorted! It’s a nightmare to navigate!

XRaySpeX — Fri, 21 Sep 2018 20:02:05 GMT

I've taken it off for you. You should've been able to click the post's option gearwheel & taken it off yourself.

You'll need to call EE to find out what's happened to the SIM & to send it as they should've done in the 1st place.

Leanne_T — Sat, 22 Sep 2018 06:18:04 GMT

Hi there @Moy72

Welcome to the community.

The SIM should be within the bag that the iPad was delivered in.

If there is nothing within this, give us a call so we can get this sorted for you.

Thanks, Leanne.