topic Re: Tracking number in Archived Posts

Tracking number

pinkpanther6666 — Thu, 20 Sep 2018 08:21:41 GMT

I’m getting my new phone delivered tommorrow and haven’t got a tracking number how do I get this

I’m current away on holiday and need to arrange some body to be at my home for the 1hr delivery window

the new phone is a secondary phone on my account but the first is a yellow WiFi box which is at home so I’m unable to access the simcard for delivery updates

cheers

Steve

Re: Tracking number

Ben090 — Thu, 20 Sep 2018 09:39:35 GMT

Hi @pinkpanther6666

You'll need to phone customer services to obtain this mate. It’s a pain as you’re abroad but it’s your best option.

Re: Tracking number

Leanne_T — Thu, 20 Sep 2018 10:06:38 GMT

Hello there @pinkpanther6666

Thanks for posting on the community.

I would like to help you get this looked into.

I have sent you a private message on here to get some details.

Speak soon, Leanne.

Re: Tracking number

pinkpanther6666 — Fri, 21 Sep 2018 04:11:58 GMT

Spoke with customer services yesterday via chat box and all sorted now

many thanks

Steve

Re: Tracking number

Ben090 — Fri, 21 Sep 2018 05:36:55 GMT

Fantastic @pinkpanther6666, glad it’s sorted.

Re: Tracking number

Leanne_T — Fri, 21 Sep 2018 06:15:12 GMT

Great news @pinkpanther6666

Thanks for coming back and letting us know 🙂

Enjoy the rest of your holiday!