topic Re: Can’t track my order in Archived Posts

Can’t track my order

Charlotteestlea — Tue, 18 Sep 2018 10:04:30 GMT

Ordered a charger from ee and added it to my account to pay monthly been given a tracking number but it won’t work and I can’t track my order?

Re: Can’t track my order

Charlotteestlea — Sat, 15 Sep 2018 03:54:00 GMT

Yes it doesn’t work it says error every time I try

Sent from my iPhone

Re: Can’t track my order

Ben090 — Tue, 18 Sep 2018 10:07:54 GMT

Hi @Charlotteestlea

When you say it doesn’t work, do you get an error or when you put your details in, it doesn’t load anything on the tracker?

Have you tried putting your mobile number in and your order reference?

Re: Can’t track my order

Charlotteestlea — Tue, 18 Sep 2018 10:23:02 GMT

Yes it still doesn’t work it comes up error

Re: Can’t track my order

Ben090 — Tue, 18 Sep 2018 11:07:31 GMT

@Charlotteestlea Thanks for that. I would suggest you phone customer service via 150 and inform them of this and see if they can resolve and double check your references.

Let us know how you get on.

Re: Can’t track my order

Christopher_G — Tue, 18 Sep 2018 12:25:45 GMT

Hi @Charlotteestlea

Welcome to the community.

I recommend following @Ben090's advice and contact our customer service team, they'll be able to check your account and give you information on the order.

Chris