topic Re: Ordered sim only 6 weeks ago, still not had in Archived Posts

Ordered sim only 6 weeks ago, still not had

Janet3644 — Sun, 16 Sep 2018 14:46:53 GMT

2nd sim been sent, still no sign. Said they would refund 1st months charge. Guess what no credit on bill. I really just want to cancel it now

Chris_B — Sun, 16 Sep 2018 14:54:17 GMT

@Janet3644 You’ll need to call customer services about this.

Janet3644 — Sun, 16 Sep 2018 14:56:49 GMT

Done that several times. 1 step forward and 2 back😭

Christopher_G — Mon, 17 Sep 2018 07:11:42 GMT

Welcome to the community.

It's unusual that 2 SIMs wouldn't make it to you.

It may be worth popping into your nearest EE store to see if they're able to check your account and replace the SIM card for you.

Chris