topic first bill problems in Archived Posts

first bill problems

jrocks — Sat, 15 Sep 2018 06:31:10 GMT

Hi there so last week i went instore to try pickup my p20 but passport was expired so told lady to cancel it ..also called up customer services to cancel but yet a week later theres my first bill saying the want to take £88 from my bank which £50 is a roaming charge by default

So no phone but a nice bill

Re: first bill problems

Northerner — Sat, 15 Sep 2018 06:44:51 GMT

Hi @jrocks

If the billing cycle had commenced then you will be billed but reimbursed if you didn't upgrade. If you want to check then call 150 and ask them when this £50 will be reimbursed.

Thanks

Re: first bill problems

jrocks — Sat, 15 Sep 2018 06:51:18 GMT

whats the point paying the bills if not got the phone sorry am new to ee

if store cant hand over the phone how can they bill me very strange

Re: first bill problems

Christopher_G — Sat, 15 Sep 2018 09:09:09 GMT

Hi @jrocks

Welcome to the community, sorry to hear of your experience.

I recommend speaking to customer services. They have access to your account and will be able to find out what's happening with your bill.

Let us know what happens.

Chris