topic Re: Tracking number not working in Archived Posts

Tracking number not working

j22kmc — Fri, 14 Sep 2018 13:50:27 GMT

I placed an order yesterday got confirmation email with xkn order number , should have been ready to pick up today but tracking number not working and no other email or text ??

Re: Tracking number not working

Leanne_T — Fri, 14 Sep 2018 14:49:39 GMT

Good Afternoon @j22kmc

Thanks for coming to the community.

What phone did you order?

Did you order online, over the phone or in store?

Speak soon, Leanne.

Re: Tracking number not working

j22kmc — Fri, 14 Sep 2018 15:02:28 GMT

Hi yes online While I was logged into my account as this was an additional line and it was a Samsung s8.

Re: Tracking number not working

Leanne_T — Fri, 14 Sep 2018 15:15:20 GMT

Thanks @j22kmc

I would give us a call on 150 so we can check the order for you and give you an update.

Let me know how you get on 🙂

Leanne.

Re: Tracking number not working

j22kmc — Fri, 14 Sep 2018 16:37:33 GMT

So you can’t help me then , I’ll have to call tomorrow as working at mo ,

Re: Tracking number not working

Alex_S — Fri, 14 Sep 2018 16:45:09 GMT

Hi @j22kmc,

Here on the community we don't have account access.

If its easier for you while your working, you can speak to our live chat team up until 11pm tonight 🙂

Alex