topic Not received my upgrade - ordered on Saturday in Archived Posts

Not received my upgrade - ordered on Saturday

mb17 — Wed, 12 Sep 2018 09:44:47 GMT

Hi,

I ordered an early upgrade (a hauwei P20 pro) on Saturday and expected to get a text today or yesterday. I received the initial email about my order but have had no texts or emails since.

I phoned EE customer service yesterday to ensure my order had gone through and she said it had but that she couldn't tell me when it'd be delivered. She said it should be yesterday or today but still nothing and the upgrade early cost hasn't gone out of my bank account. It also says the phone is in stock on the website.

Has it been dispatched and when will it arrive?

Thank you!

Re: Not received my upgrade - ordered on Saturday

Chris_B — Wed, 12 Sep 2018 12:07:05 GMT

@mb17 Unfortunately that can not be answered here as this is just a public forum.

Re: Not received my upgrade - ordered on Saturday

mb17 — Wed, 12 Sep 2018 12:25:01 GMT

All sorted now anyway - there was an error with my order

Re: Not received my upgrade - ordered on Saturday

Christopher_G — Wed, 12 Sep 2018 12:27:10 GMT

Hi @mb17

Welcome to the community. 🙂

Thanks for confirming that it's sorted. I hope your phone arrives soon.

Chris 🙂