topic Re: Can't track order or get in contact with EE in Archived Posts

Can't track order or get in contact with EE

Kate91 — Mon, 03 Sep 2018 12:00:03 GMT

Hello,

I'm a new EE customer and placed an order on Saturday. I got a order number starting XKN which I've been unable to track. I contacted live chat who told me since it's an online order to call customer service Which I tried a few times, when I get through to someone the call cuts off. I managed to get through to the correct department last time but when they transferred me over the call cut out and ended. I'd try again but it was around 15minutes wait time each time I called.

Is it possible to email customer service instead to check up on what's holding up my order?

Thanks

Re: Can't track order or get in contact with EE

Chris_B — Mon, 03 Sep 2018 12:08:07 GMT

@Kate91 There is no email address you can use. You need to call.

Re: Can't track order or get in contact with EE

Christopher_G — Mon, 03 Sep 2018 14:10:29 GMT

Hi @Kate91

Welcome to the community. 🙂

The XKN number isn't a tracking number, that's sent separately. Have you received another email with a number beginning with 10-12 digit tracking number?

That's the one that would work on the order tracker.

Look forward to hearing from you.

Chris

Re: Can't track order or get in contact with EE

Kate91 — Mon, 03 Sep 2018 14:39:29 GMT

Didn't get that order number but did get a delivery email from DPD, so the issue is now resolved.

Re: Can't track order or get in contact with EE

Christopher_G — Mon, 03 Sep 2018 14:42:15 GMT

I'm glad it's on its way for you, @Kate91.

Thanks for letting us know.

Chris