topic Re: I placed an order and got an xkn number, but have not heard anything else in Archived Posts

I placed an order and got an xkn number, but have not heard anything else

Kp1892 — Sat, 01 Sep 2018 18:26:34 GMT

I placed an order and got an xkn number, but have not heard anything else need to know how my order is progressing and the tracker keeps saying it is timed out !! Any advadvice ?

Re: I placed an order and got an xkn number, but have not heard anything else

Profile closed — Sat, 01 Sep 2018 18:51:01 GMT

You need to contact broadband customer services on 0800 956 6000.

Re: I placed an order and got an xkn number, but have not heard anything else

Chris_B — Sat, 01 Sep 2018 18:56:12 GMT

@Kp1892 when did you order this? With receiving the XKN number your order is being processed. You could give customer services a call if your concern.

Re: I placed an order and got an xkn number, but have not heard anything else

Leanne_T — Sun, 02 Sep 2018 07:06:29 GMT

Hi there @Kp1892

Thanks for posting on the community.

When did you place your order?

Also, was this over the phone, online or in a store?

Speak soon, Leanne.