topic Re: Cancelling order of phone in Archived Posts

Cancelling order of phone

LizzieM1997 — Thu, 23 Aug 2018 14:27:33 GMT

Hi there,

i had a chat on the EE helpline to Rahul, about cancelling my upgrade phone as I Made a mistake by clicking the deal, I was just being curious, but then I asked him if, “so the phone isn’t coming” he said no don’t worry about that. I was reliefed that it isn’t coming but I got an notification on my upgraded phone is being delivered tomorrow so I’m a bit confused to why that is.

Regards

elizabeth

Re: Cancelling order of phone

XRaySpeX — Thu, 23 Aug 2018 14:36:01 GMT

@LizzieM1997: As you ordered it online you have a statutory 14-day cooling-off period from delivery to cancel FoC anyway.

Re: Cancelling order of phone

Leanne_T — Thu, 23 Aug 2018 14:52:14 GMT

Good Afternoon @LizzieM1997

Thanks for posting on the community.

Was the notification from DPD or us?

Speak soon, Leanne 🙂

Re: Cancelling order of phone

LizzieM1997 — Thu, 23 Aug 2018 14:57:47 GMT

It wasn’t from DPD, I’ve already phoned you guys and the guy said that it’s passed from cancelling so when th phone arrives I need to refuse it and it will get sent back to yourself, but I’m actually annoyed that the guy Rahul said that it won’t be coming, but thanks again guys

Re: Cancelling order of phone

LizzieM1997 — Thu, 23 Aug 2018 14:59:19 GMT

Sorry I meant was and I got the notification as well from EE

Re: Cancelling order of phone

Leanne_T — Thu, 23 Aug 2018 15:02:54 GMT

Hi @LizzieM1997

I am sorry you were advised this,

If you need anything further let us know.

Leanne 🙂

Re: Cancelling order of phone

LizzieM1997 — Thu, 23 Aug 2018 15:08:34 GMT

I’m a wee bit disappointed in the service if I’m honest, but overall you guys helped a lot thank you, also both of notifications were form DPD and EE, but hopefully the delivery person will be okay with taking it back.

Re: Cancelling order of phone

Leanne_T — Thu, 23 Aug 2018 15:22:18 GMT

Hi @LizzieM1997

Let us know how you get on.

Thank you for coming here and letting us know.

Leanne.

Re: Cancelling order of phone

XRaySpeX — Thu, 23 Aug 2018 15:54:31 GMT

Thanks! You're welcome :)! Glad I could be of assistance.