topic Re: Why can't I track my phone order in Archived Posts

Why can't I track my phone order

Usman5 — Thu, 23 Aug 2018 05:25:09 GMT

I received the email on Tuesday morning about a confirmation got an xkn number but each time I input the number to track my order it just says timed out and haven't had any further email or text

Re: Why can't I track my phone order

Usman5 — Wed, 22 Aug 2018 15:57:10 GMT

I've tried not a single option for delivery to choose on the automated system

Re: Why can't I track my phone order

Chris_B — Thu, 23 Aug 2018 06:48:01 GMT

@Usman5 What device have you ordered? if it’s the new note device these haven’t even started to ship yet so there is nothing to track yet.

Re: Why can't I track my phone order

Usman5 — Thu, 23 Aug 2018 06:53:10 GMT

An iPhone X 64gb

Re: Why can't I track my phone order

Leanne_T — Thu, 23 Aug 2018 09:34:41 GMT

Hello there @Usman5

Thanks for coming to the community.

If you give our customer service team a call on 150 or 0800 079 8586 they will be able to check your order for you and give you an update 🙂

Let us know how you get on.

Leanne.

Re: Why can't I track my phone order

Leanne_T — Thu, 23 Aug 2018 09:57:13 GMT

Hi @Usman5

You can select option 1 for mobile then any account query option.

The team will be able to help you with your order 🙂

Thanks, Leanne.