topic Re: Where’s my order in Archived Posts

Where’s my order

Chris2510 — Tue, 21 Aug 2018 09:02:05 GMT

Ordered my upgrade yesterday and receieved confirmation order but since then nothing and the order number is tracking??

Re: Where’s my order

Chris2510 — Tue, 21 Aug 2018 09:02:55 GMT

I’snt tracking **

Re: Where’s my order

BrendonH — Tue, 21 Aug 2018 09:24:44 GMT

You'll receive another email with a tracking number when it's ready to be shipped.

Re: Where’s my order

Leanne_T — Tue, 21 Aug 2018 11:18:15 GMT

Good Afternoon @Chris2510

Thanks for coming to the community.

What device have you ordered?

Also, did you order online or over the phone?

Speak soon, Leanne 🙂

Re: Where’s my order

Chris2510 — Tue, 21 Aug 2018 18:56:15 GMT

iPhone 8plus and ordered online

Re: Where’s my order

Christopher_G — Wed, 22 Aug 2018 06:49:25 GMT

Thanks for that, @Chris2510.

Did you receive an email with a tracking number? It should begin with 000.

If you can't see it, please check your junk/spam folder.

Use the order tracker >

Chris

Re: Where’s my order

Chris2510 — Wed, 22 Aug 2018 07:33:47 GMT

I’ve not received any tracking just an order number. I’m just confused because only had an order confirmation and that was on Monday now it’s wednesday and no updates.

Order number is xkn265XXXXXX

[MOD EDIT: Masked order number]

Re: Where’s my order

Christopher_G — Wed, 22 Aug 2018 07:37:06 GMT

OK, thanks @Chris2510.

I recommend speaking to our customer service team, they'll be able to check your order for you.

As long as they can confirm the order has gone through, DPD will text you the day before delivery.

Let us know how you get on.

Chris