topic Re: Can i change my upgrade? in Archived Posts

Can i change my upgrade?

Biancapj18 — Wed, 15 Aug 2018 22:16:19 GMT

Iv upgraded tonight, i was given 2 options and now im regretting the option i chose as the other is better! Can i change it?

Re: Can i change my upgrade?

XRaySpeX — Wed, 15 Aug 2018 22:19:17 GMT

If you ordered it online or by phone you have a 14-day cooling-off period from delivery to cancel it & re-order what you want. You could try phoning EE to see if it can be cancelled before it is sent out.

Re: Can i change my upgrade?

Biancapj18 — Wed, 15 Aug 2018 22:20:11 GMT

I still want the phone its just the tarriff i want to change?

Re: Can i change my upgrade?

Northerner — Wed, 15 Aug 2018 22:43:16 GMT

Hi @Biancapj18

Just give EE a call tomorrow. If it's a more expensive tariff then changing shouldn't be a problem. Alternatively as @XRaySpeX says you have 14 days, so calling to cancel is your fallback position.

Thanks

Re: Can i change my upgrade?

Christopher_G — Thu, 16 Aug 2018 09:24:16 GMT

Hi @Biancapj18

Welcome to the community.

I see you've been given some brilliant advice here already.

You can find our contact details on our get in touch help page.

Let us know what you decide to do. 🙂

Chris