topic Re: Order has not arrived. Nor has tracking details. EE are uncontactable. in Archived Posts

Order has not arrived. Nor has tracking details. EE are uncontactable.

IzzyFPitman — Wed, 15 Aug 2018 08:23:47 GMT

Hello.

My father on my behalf ordered a upgrade phone for me on Sunday afternoon. Neither he nor I are yet to receive any sort of tracking details or confirmation aside from the initial order email.

All the information on community and on chats says “give us a call” but when you phone through to 150 it is impossible to speak to someone regarding the specific query - it gives you delivery information and then tells you to hang up! You cannot speak to anyone on chat as similarly it just says “give us a call” - which funnily enough also has no effect. The lack of customer service is astonishing for a company that is so influential.

Please give me a number where I can actually speak to someone.

Thank you.

Re: Order has not arrived. Nor has tracking details. EE are uncontactable.

Leanne_T — Wed, 15 Aug 2018 11:09:48 GMT

Good Morning @IzzyFPitman

Thanks for coming to the community.

What phone have you ordered?

Is the account in your name or your Dad's?

Hope to hear back from you soon.

Leanne.

Re: Order has not arrived. Nor has tracking details. EE are uncontactable.

IzzyFPitman — Wed, 15 Aug 2018 11:08:37 GMT

It is under my fathers name. Jonathan Pitman (**********************) I ordered an iPhone 8 Plus.

Many thanks.

Izzy

[mod edit: removed personal information from the community]
Sent from my iPhone

Re: Order has not arrived. Nor has tracking details. EE are uncontactable.

Leanne_T — Wed, 15 Aug 2018 11:11:48 GMT

Hi @IzzyFPitman

Thanks for the quick reply.

In this case, if your Dad can give us a call on 150 or 07953 966 250 and select option 1 for mobile and then account queries.

The team will be able to help get the upgrade looked into 🙂

Let us know how you get on.

Leanne.