topic Re: upgraded my phone but no news after that in Archived Posts

upgraded my phone but no news after that

Tomtom2012 — Sun, 22 Jul 2018 07:44:42 GMT

Hi, I upgraded my phone through my EE, I got a email Confirmation, but I haven’t heard anything more in 5 days, the tracking number doesn’t work?

can someone advise what to do?

Re: upgraded my phone but no news after that

Chris_B — Sun, 22 Jul 2018 08:01:59 GMT

@Tomtom2012 Calling customer services is your best option.

Re: upgraded my phone but no news after that

Lee_H — Sun, 22 Jul 2018 11:36:31 GMT

Hi @Tomtom2012 and welcome to the community.

Please give our upgrade team a quick call as they will be able to look into your order for you.

Let us know how you get on.

Many thanks,

Lee

Re: upgraded my phone but no news after that

Tomtom2012 — Sun, 22 Jul 2018 15:24:34 GMT

@Lee_H Thanks for the reply,

i spoke to customer services, the system had got somewhat stuck on my order. They rectified it and as a good will gesture put trebbled my data allowance for the term! Absolute brilliant service had it sorted in 10 mins and new phone coming tomorrow.

Thanks

tom

Re: upgraded my phone but no news after that

Lee_H — Sun, 22 Jul 2018 15:28:48 GMT

Brilliant @Tomtom2012

I'm glad you are now sorted 🙂

Many thanks,

Lee