topic Re: No confirmation email? in Archived Posts

No confirmation email?

bkanee — Tue, 12 Jun 2018 12:57:06 GMT

My account holder updated my contract and ordered an iphone 7 for myself on Sunday and we have still not recieved any confirmation for the update. How long should it take to recieve this confirmation??

Thanks in advanced for your help!

Re: No confirmation email?

Chris_B — Tue, 12 Jun 2018 15:23:15 GMT

@bkanee Has the account holder looked in their junk/spam folder for any emails confirming the order ? If not they’ll need to call customer services as you should of got one within 24 hours.

Re: No confirmation email?

James_B — Tue, 12 Jun 2018 15:51:08 GMT

Hi @bkanee,

Thanks for visiting the EE Community.

That's great advice from @Chris_B. If your confirmation email isn't in your spam folder, please get in touch so we can take a quick look at your order.

James