topic Re: I've ordered my upgrade and had no email or texts and the phones in stock? in Archived Posts

I've ordered my upgrade and had no email or texts and the phones in stock?

Paulii96 — Mon, 11 Jun 2018 11:04:59 GMT

I've recently got a phone upgrade and have had no email or text to confirm my order or delivery date...

I'm now paying £53 a month to have no clue what's going on

They say the phone will be dispatched in 24 hours if it's in stock and the phone was in stock and I've been waiting 4 days.

Re: I've ordered my upgrade and had no email or texts and the phones in stock?

Chris_B — Mon, 11 Jun 2018 11:07:21 GMT

@Paulii96 When did you place the order ?

Re: I've ordered my upgrade and had no email or texts and the phones in stock?

Profile closed — Mon, 11 Jun 2018 11:10:01 GMT

@Paulii96 wrote:
I've recently got a phone upgrade and have had no email or text to confirm my order or delivery date...

I'm now paying £53 a month to have no clue what's going on

They say the phone will be dispatched in 24 hours if it's in stock and the phone was in stock and I've been waiting 4 days.

Have you called 150 and asked for a update (assuming this was online upgrade?). For some reason online upgrades seem to take longer to be processed (maybe offshore backhaul team processing).

Re: I've ordered my upgrade and had no email or texts and the phones in stock?

Profile closed — Mon, 11 Jun 2018 11:10:23 GMT

@Chris_B wrote:
@Paulii96 When did you place the order ?

^ “been waiting 4 days” ^

Re: I've ordered my upgrade and had no email or texts and the phones in stock?

Chris_B — Mon, 11 Jun 2018 11:54:56 GMT

@Profile closed Don’t count the weekend unless your paying special delivery. So when was the order placed. !!! And if placed Friday what time was it placed ? 11.45pm is not really going’s to count as day one is it.

So when was is placed if you don’t mind me asking @Profile closed.

Thank you.

Re: I've ordered my upgrade and had no email or texts and the phones in stock?

Profile closed — Mon, 11 Jun 2018 12:03:14 GMT

@Chris_B wrote:
@Profile closed Don’t count the weekend unless your paying special delivery. So when was the order placed. !!! And if placed Friday what time was it placed ? 11.45pm is not really going’s to count as day one is it.

So when was is placed if you don’t mind me asking @Profile closed.

Thank you.

You miss the point of the OP - not even a update via email/text so of course they started questioning things. Is this a professional company or a sham, have I signed up somewhere that could be fraudulent as I’ve had nothing in contact from EE.

A delivery of a sales email update doesn’t require a courier or a weekend exclusion just some professional standards and the IT.

Of course I don’t mind you asking but why would you ? I’m not the ^customer^ who has had no EE contact since their upgrade sale.

Rudeness and hiding behind a “public” profile isn’t really professional either for that matter.

Re: I've ordered my upgrade and had no email or texts and the phones in stock?

Lee_H — Mon, 11 Jun 2018 13:17:36 GMT

Hi @Paulii96 and welcome to the community.

I will certainly try and assist, please may I know what type of phone it is that you have ordered?

Many thanks,

Lee

Re: I've ordered my upgrade and had no email or texts and the phones in stock?

Paulii96 — Tue, 12 Jun 2018 11:23:21 GMT

It was an iPhone 7 32gb

Re: I've ordered my upgrade and had no email or texts and the phones in stock?

James_B — Tue, 12 Jun 2018 13:31:10 GMT

Hi @Paulii96,

Thanks for getting back to us.

I've double checked and the phone you ordered is currently in stock.

Please get in touch with customer services so our upgrades team can make sure your order has been processed.

James