topic Re: Upgrade to Samsung S9 in Archived Posts

Upgrade to Samsung S9

ikkledeb — Mon, 21 May 2018 11:15:48 GMT

Hi I am looking to upgrade from a Samsung S7 to S9 and have seen a deal for £38 a month with EE on EE website and Carphone Warehouse both don't seem to be working. Carphone Warehouse have been aware of this deal not being available for over 2 weeks now and yet it's still advertised. It's what i can afford monthly. When i seen it on this website i thought i would order it from here, but that don't work either it takes me straight to £43 a month which i can't afford. Why are the £38 a month deals being advertised on both websites if they aint available?

Re: Upgrade to Samsung S9

Northerner — Mon, 21 May 2018 12:10:08 GMT

Hi @ikkledeb

Are you referring to the £38 S9 Trade in deal? There are T&C for this offer so do you meet those T&C?

Have you tried speaking to EE directly on 150?

CPW website and deal is nothing to do with EE.

Thanks,

Re: Upgrade to Samsung S9

ikkledeb — Mon, 21 May 2018 12:36:48 GMT

Hi,

Yes i was referring to the £38 S9 trade in deal as i have an S7 to trade. Where are the T & C for that deal please? Thanks in advance

Re: Upgrade to Samsung S9

James_B — Mon, 21 May 2018 12:39:55 GMT

Hi @ikkledeb,

Welcome back to the EE Community.

That's great advice from @Northerner. If you get in touch with customer services, our upgrades team will be happy to help.

Thanks

James

Re: Upgrade to Samsung S9

Northerner — Mon, 21 May 2018 13:01:57 GMT

@ikkledeb wrote:

Hi,

Yes i was referring to the £38 S9 trade in deal as i have an S7 to trade. Where are the T & C for that deal please? Thanks in advance

@ikkledeb

It says under "The legal bit"

Trade In: Available in selected retail stores or when you joining/upgrading direct with us over the phone or online. Trade-in a Galaxy S7 or S7 Edge to qualify for a £250 credit that can be used to cover the upfront cost of the Samsung S9/S9+ when taken on a selected EE price plan. Your device must be in good working order and power up to qualify for the promotion. If you fail to send us a S7/S7 edge that (1) is in good working order or (2) that is as described you will be liable for the trade in price pf the phone being £150. You can still trade in a handset that isn’t a Samsung S7/S7 edge, but this will be subject to our normal trade-in terms and conditions, and will not form part of the offer advertised. Device cannot be returned so ensure all contacts & data has been backed up. We reserve the right to ask for proof of ownership. If you cancel your new plan or return your new device, you will not be able to retrieve your old phone & will only be offered, by way of refund, an amount equal to the trade in price given for your old phone being up to £150. You will not be entitled to the additional credit provided under the offer. Full trade-in terms here and at ee.co.uk/help.

Re: Upgrade to Samsung S9

ikkledeb — Tue, 22 May 2018 16:38:21 GMT

Thank you for your help. Looks like i won't be upgrading at all. Thanks again.

Re: Upgrade to Samsung S9

Leanne_T — Tue, 22 May 2018 16:50:06 GMT

Hi there @ikkledeb

I would suggest giving our upgrades team a call on 150.

The team will be able to go through the options for you.

Thanks, Leanne.