topic Re: Where's my order? in Archived Posts

Where's my order?

emzyb — Tue, 15 May 2018 09:34:41 GMT

Order number xkn257118196 delivery was attempted on Friday but I was unavailable, looks like the phone has now been sent back to you! Do I need to place another order?

Emma

Re: Where's my order?

Richard_C — Tue, 15 May 2018 11:29:56 GMT

Hi @emzyb

Thanks for coming to see us 🙂

Have you downloaded the DPD app at all?

I can’t be at home for my DPD delivery. What do I need to do?

If you miss your delivery the DPD driver will leave a card so you can arrange another delivery. However you can also log in to the DPD app and rearrange the delivery in advance if the suggested time isn’t convenient for you.

We also have a Help page with answers to any additional questions you may have.

Please also see our Where’s my order? EE Pay monthly or SIM only orders support article for further information.

Thanks

Richard

🙂

Re: Where's my order?

emzyb — Tue, 15 May 2018 11:44:04 GMT

Hi Richard

Thanks for this, I haven't, but since the phone has now been sent back to EE will it help?

Emma

Re: Where's my order?

Richard_C — Tue, 15 May 2018 11:48:22 GMT

It may just do @emzyb

Please let me know what the order states when you try and log in.

If not then please get in touch with our customer services team.

Keep me updated.

Richard

🙂