topic Tracking my phone in Archived Posts

Tracking my phone

Oliviacory1969 — Sun, 13 May 2018 11:41:41 GMT

I just bought an early upgrade online yesterday and I have only recieved the first email confirming my order. I have had nothing about delivery and I have tried to track my item and it saids after entering my information that the session it timed out! My order reference started with the three letters and only had nine numbers. I would just like to know what is happening.

Many thanks

olivia

Re: Tracking my phone

Chris_B — Sun, 13 May 2018 12:20:50 GMT

@Oliviacory1969 why don’t you give customer services a call as this is only a public forum that doesn’t have access to your account.

Re: Tracking my phone

Leanne_T — Sun, 13 May 2018 12:31:05 GMT

Hello @Oliviacory1969

Thanks for coming to the community,

Our customer service team will be able to look into the order for you.

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

Once you're logged in, a chat window will pop up when an advisor is available.

If you can't get in contact with chat, please get in touch from an alternative phone.

Let us know how you get on 🙂