topic Re: Duplicate order in Archived Posts

Duplicate order

liamscor — Thu, 10 May 2018 17:20:28 GMT

Hello,

I placed a sim only order online, however recieved a call from ee saying it failed. So they ordered it again. However I recieved two sims with two numbers. I phoned ee to cancel the number I didn't want. However Im just wondering how long it will take for it to be cancelled.

Regards,

Liam

Re: Duplicate order

Lee_H — Thu, 10 May 2018 18:17:10 GMT

Hi @liamscor and welcome to the community.

It would be cancelled immediately if it was an error on our part.

Many thanks,

Lee

Re: Duplicate order

liamscor — Thu, 10 May 2018 18:20:13 GMT

Hi Lee,

Thanks for your response, thats what I thought, but I can see there is still two active numbers. Does it just take sometime to process?

Regards,

Liam

Re: Duplicate order

Lee_H — Thu, 10 May 2018 18:29:51 GMT

Hi @liamscor

The numbers in MyEE take a short while to correct themselves.

Many thanks,

Lee

Re: Duplicate order

liamscor — Fri, 11 May 2018 16:40:55 GMT

Hi @Lee_H

I can confirm the number is now gone, and just showing the one, thanks for your help.

Regards,

Liam

Re: Duplicate order

Lee_H — Fri, 11 May 2018 16:47:10 GMT

Brilliant @liamscor

I'm glad you are now sorted.

Many thanks,

Lee