topic Order not sent / tracking timed out in Archived Posts

Order not sent / tracking timed out

cd22 — Thu, 10 May 2018 10:46:27 GMT

I raised an order for a SIM only plan on 18th April and recieved the confirmation email with the order number.

However, when I try to track it using your order tracker it just comes up with a message:

"Oops! Your tracking timed out.

Search again for the latest info on your order."

Can you assist please?

Christopher_G — Thu, 10 May 2018 13:03:59 GMT

Welcome to the community, I'll do my best to help. 🙂

I can't help but read that error message in a Britney Spears voice. 😄

You should have received an initial email XKN reference number, then a number beginning 0000, which is the tracking number.

Which number are you using to track the order?

Look forward to hearing from you.

Chris

cd22 — Thu, 10 May 2018 14:22:40 GMT

Hi Chris,

I received the initial email with the XKN reference number, but didn’t receive any following emails / text messages with a number beginning 0000.

Many thanks

Christopher_G — Thu, 10 May 2018 14:40:17 GMT

OK, thanks @cd22.

That explains why the tracker wasn't working.

I've sent you a private message asking for some more information about your order.

Please take a look and get back to me. 🙂

Thanks

Chris 🙂