topic Re: Delivery Problem in Archived Posts

Delivery Problem

shadwow — Sat, 05 May 2018 04:25:51 GMT

Right, first off all morning everyone

I got a big problem so to speak...

So I made an online order yesterday, phone supposed to arrive today, first contract with EE. From what i've heard i'm supposed to get a message from the driver when he's nearby, problem is my phone is not reading my simcard anymore so I will not get the message. I've tryed to run the order number here https://myaccount.ee.co.uk/orderdetails, and I get the next error: Oops! Your tracking timed out.

I've tryed to run the order number on the dpd tracking option on their website but it's no good. I didn't got a confirmation e-mail after the order went through..

What's left for me to do in this situation?

Re: Delivery Problem

Chris_B — Sat, 05 May 2018 06:12:01 GMT

@shadwow Call customer services about this from a landline.

Re: Delivery Problem

James_B — Sat, 05 May 2018 08:03:52 GMT

Hi @shadwow,

Welcome to the EE Community.

If you download the DPD app from your app store and register your details, it will automatically pick up the tracking details for your delivery.

Hope this helps.

James

Re: Delivery Problem

Chris_B — Sat, 05 May 2018 08:56:12 GMT

@shadwow You will have to use the same email address that you use with EE to register with the DPD app.