topic The Add-On Mind field in Archived Posts

The Add-On Mind field

Momaks49 — Sun, 05 Sep 2021 12:43:00 GMT

I purchased a PAYG sim for testing speed in various areas I would use my phone. The data on the sim disappeared after 2 tests (the same amount lasts 10 days on my current provider). I need to get more but I am confused at the difference in data add ons as it seems to give different prices for the same amount of data. Can anyone please explain the system to me. I looked at packs but I don't have use for calls and texts until I am certain who I will sign my contract with.

Re: The Add-On Mind field

Leanne_T — Sun, 05 Sep 2021 13:48:27 GMT

Hi @Momaks49

Thanks for coming to the community.

You can view information on data add-ons instead of purchasing a pack on our What are pay as you go add-ons? Help page.

If you would like to add a pack that would include data, minutes and texts see our What are pay as you go packs from EE? Help page, for more details on what packs are available 🙂

Leanne.

Re: The Add-On Mind field

XRaySpeX — Sun, 05 Sep 2021 14:30:38 GMT

@Momaks49 wrote:

it seems to give different prices for the same amount of data.

Where are you seeing that? Linky please?

Re: The Add-On Mind field

Momaks49 — Sun, 05 Sep 2021 19:03:10 GMT

Hopefully you will understand this more than me. I found it when clicking on the data add ons tab

Re: The Add-On Mind field

TheDoog — Thu, 30 Dec 2021 19:03:29 GMT

By the look of the number of views your topic has had, there are a lot of people that don't understand the add-on costs.

Maybe a lot of those views are from ee employees looking for the answer.

I cannot find anywhere in EE that can explain it.

Re: The Add-On Mind field

TheDoog — Thu, 30 Dec 2021 19:27:06 GMT

10GB Add-on (30 days) £20.00 Lasts 0

5GB data add-on £20.00 Lasts 30 days

Can someone explain the difference to me please.

Re: The Add-On Mind field

TheDoog — Thu, 30 Dec 2021 19:59:02 GMT

Just purchased 5GB data for £6 and in my "Allowances" its showing 750 MB ??

I just dont get what this is all about and hope someone out there can help PLEASE.

Re: The Add-On Mind field

James_B — Fri, 31 Dec 2021 07:57:08 GMT

Hi @TheDoog,

Our Customer Care Team will be happy to check the correct add-on has been applied to your account if you get in touch.

James

Re: The Add-On Mind field

TheDoog — Sat, 01 Jan 2022 22:02:49 GMT

James, I have conversed with someone from ee that was not very helpful at all. I purchased 5GB of Data addon for £6 and received 750MB of data.

When I asked why all they would say is "Where have you seen that as there is no addon for 5GB of data for £6. I sent them links to the ee website, the same that as appeared above shown by MOMASK.

II was passed to someone else that just asked the same questions and realised I was wasting my time. So I decided to take screen shots and have copied the conversations and then send them to the Office of Fair Trading or Trading standards as I sure this would be classed as false advertising ie obtaining money under false pretences.

I have also contacted ee by email to see what they reply.

Regards, One very unhappy customer.

Re: The Add-On Mind field

XRaySpeX — Sat, 01 Jan 2022 22:34:50 GMT

@TheDoog : It's the ASA that deals with false advertising.

Re: The Add-On Mind field

Leanne_T — Sun, 02 Jan 2022 09:03:19 GMT

Hi @TheDoog

Thanks for coming back to us.

I've sent you a private message on here for some extra details.

Speak soon.

Leanne.

Re: The Add-On Mind field

TheDoog — Tue, 04 Jan 2022 11:29:08 GMT

A quick update.

I have spoken to a charming young lady named Frankie. She has had the patience to listen to my problem and took the time to understand the situation, The situation has been sorted amicably and I am very pleased with the outcome.

EE have admitted that the "add on" page (as shown above) is incorrect and I have been told that they are now working on it to show the correct add on costs.

May I suggest that if you feel that something is not right then question it until yu get the correct answers, not just with EE but with all things.

Again, a big thank you to Frankie for having the know how, patience and understanding to get to bottom of this.