topic Re: Re: Cant topup or call 150 in Archived Posts

Re: Cant topup or call 150

Zain14 — Mon, 27 Dec 2021 16:22:29 GMT

I use my phone it has been only a couple of days I cannot receive any calls I have tried evrything

Re: Re: Cant topup or call 150

XRaySpeX — Mon, 27 Dec 2021 16:50:33 GMT

@Zain14 : When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Re: Cant topup or call 150

Zain14 — Wed, 29 Dec 2021 21:27:35 GMT

I want to top it up but I cannot call 150 or any number to top it up with and voicemail asks for some pin setup

@XRaySpeX when I call 150 it straight away cuts off

Re: Re: Cant topup or call 150

XRaySpeX — Wed, 29 Dec 2021 22:43:17 GMT

@Zain14 : If you were to answer my Q we may be able to tell why this is happening.

Re: Re: Cant topup or call 150

Zain14 — Thu, 30 Dec 2021 00:07:57 GMT

Along time ago I haven’t used it but only recently was I not able to receive calls anymore @XRaySpeX

Re: Re: Cant topup or call 150

XRaySpeX — Thu, 30 Dec 2021 00:21:05 GMT

Well, it must have gone into hibernation as I told you earlier.

Re: Re: Cant topup or call 150

Zain14 — Thu, 30 Dec 2021 01:55:42 GMT

How do I take it out @XRaySpeX

Re: Re: Cant topup or call 150

XRaySpeX — Thu, 30 Dec 2021 02:41:52 GMT

@Zain14 : If you read my 1st post to you it'll tell you.

Depends when you last used it for a chargeable action:

Over 9 months: you can't.
Over 6 months: by calling CS.

Re: Re: Cant topup or call 150

Zain14 — Thu, 30 Dec 2021 03:09:01 GMT

What number do I call to contact ee and if it’s an option one what option do I click @XRaySpeX

Re: Re: Cant topup or call 150

XRaySpeX — Thu, 30 Dec 2021 03:36:43 GMT

Call CS on the Freephone no. in my sig.

Re: Re: Cant topup or call 150

Jon_K — Thu, 30 Dec 2021 07:58:24 GMT

Hi @Zain14.

The only way to get your number out of hibernation is to give our Customer Care team a call.

They will be able to help you as long as the number has been used within the last 279 days.

If it's been longer than this, unfortunately the number will be lost.

Jon

Re: Re: Cant topup or call 150

Zain14 — Thu, 30 Dec 2021 14:36:16 GMT

Ok thanks to u both I will call u soon @Jon_K @XRaySpeX

Re: Re: Cant topup or call 150

XRaySpeX — Thu, 30 Dec 2021 14:51:33 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

Re: Re: Cant topup or call 150

Zain14 — Thu, 30 Dec 2021 19:16:40 GMT

@XRaySpeX it works now thank for your help