topic Problem with Top-up in Archived Posts https://community.ee.co.uk/t5/Archived-Posts/Problem-with-Top-up/m-p/1109397#M296320 <P>Someone can explain what additional payer authentication they mean?</P><P>&nbsp;</P><P>No notifications from bank.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="A9AD6C07-87B6-4D39-846E-4011D43EF76C.png" style="width: 1242px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/20781iF95FF06B14ABF172/image-size/large?v=v2&amp;px=999" role="button" title="A9AD6C07-87B6-4D39-846E-4011D43EF76C.png" alt="A9AD6C07-87B6-4D39-846E-4011D43EF76C.png" /></span></P><P>&nbsp;</P> Tue, 28 Dec 2021 22:44:34 GMT FeyNiX 2021-12-28T22:44:34Z Problem with Top-up https://community.ee.co.uk/t5/Archived-Posts/Problem-with-Top-up/m-p/1109397#M296320 <P>Someone can explain what additional payer authentication they mean?</P><P>&nbsp;</P><P>No notifications from bank.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="A9AD6C07-87B6-4D39-846E-4011D43EF76C.png" style="width: 1242px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/20781iF95FF06B14ABF172/image-size/large?v=v2&amp;px=999" role="button" title="A9AD6C07-87B6-4D39-846E-4011D43EF76C.png" alt="A9AD6C07-87B6-4D39-846E-4011D43EF76C.png" /></span></P><P>&nbsp;</P> Tue, 28 Dec 2021 22:44:34 GMT https://community.ee.co.uk/t5/Archived-Posts/Problem-with-Top-up/m-p/1109397#M296320 FeyNiX 2021-12-28T22:44:34Z Re: Problem with Top-up https://community.ee.co.uk/t5/Archived-Posts/Problem-with-Top-up/m-p/1109417#M296321 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/651497">@FeyNiX</a>&nbsp;: I believe it is your bank/card asking for&nbsp;<SPAN>additional payer authentication. Perhaps&nbsp;cuz you never used it to top-up before. This is a typical fraud prevention measure.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Try&nbsp;using&nbsp;<U><A href="https://myaccount.ee.co.uk/fast-payment-payg/" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-72cc0ad5-939d59fa" data-focus-type="mouse">Fast Top Up</A></U>&nbsp;online with a UK bank card &amp; see if it's any diff. You don't need to login or register anything. All you need is your mobile no.</SPAN></P> Tue, 28 Dec 2021 23:43:55 GMT https://community.ee.co.uk/t5/Archived-Posts/Problem-with-Top-up/m-p/1109417#M296321 XRaySpeX 2021-12-28T23:43:55Z