topic Why has Top up has changed? in Archived Posts

Why has Top up has changed?

brucebones — Sun, 26 Dec 2021 10:56:47 GMT

I used to be able to open the app, click on the £10 amount, add in cvv number & the top up would go through simply. It has changed to a more difficult top up experience, where after entering cvv number, it says further details required, but there is no further buttons activated.

I now have to call 150 to top up, WHY has this been made impossible to top up easily through the app? It is VERY frustrating!

Re: Why has Top up has changed?

Leanne_T — Sun, 26 Dec 2021 11:02:51 GMT

Hi @brucebones

Thanks for coming back to the community.

Have you recently changed your card that you have registered?

How long has this been happening?

Speak soon 🙂

Leanne.

Re: Why has Top up has changed?

XRaySpeX — Sun, 26 Dec 2021 12:31:39 GMT

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no.

Re: Why has Top up has changed?

brucebones — Sun, 26 Dec 2021 12:42:49 GMT

There was a button that wasn’t working before, Howe, it now appears to be working, so my top up went through now.

Re: Why has Top up has changed?

Leanne_T — Sun, 26 Dec 2021 13:57:33 GMT

Thanks for letting us know @brucebones

Leanne 🙂