Reactivate legacy Orange PAYG (pay as you go) mobile number and PAC code

_LV_ — Wed, 22 Dec 2021 21:21:06 GMT

Hi there,

Appreciate tips from anyone who has successfully reactivated a mobile phone number, especially if you were a legacy Orange PAYG client.

I held my UK number (for a pay as you go account with Orange) while in the United States for several years. For a time, this number was kept active by regular top-ups, although the last one will be well outside the hibernation period. I do not recall receiving a text warning regarding hibernation nor communication regarding the orange / EE transfer.

I am now back in the UK and looking to reconnect with people and personal accounts via this number. As I left the US rather abruptly (due to the covid situation), I did not bring the SIM card associated with the number. The number is still recognised as an orange number when calling the 150/450 lines. There is no connection if I call the number from another line (i.e., it does not appear to be in use).

So my question is whether there is a viable option for reactivating this legacy number, and also requesting a PAC code.

Appreciate this is a stretch, so just looking to ensure all options have been covered before closing the door on this.

Many thanks

Re: Reactivate legacy Orange PAYG (pay as you go) mobile number and PAC code

XRaySpeX — Wed, 22 Dec 2021 23:00:15 GMT

@_LV_ : Not a chance after so long. You've lost it for ever.

Re: Reactivate legacy Orange PAYG (pay as you go) mobile number and PAC code

Jon_K — Thu, 23 Dec 2021 07:52:48 GMT

Hi @_LV_

Welcome to the community.

If the last chargeable activity on the number was over 273 days ago, unfortunately the number will be lost.

If you think it may be any less than this, our Customer Care team may be able to help.

Jon

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Reactivate legacy Orange PAYG (pay as you go) mobile number and PAC code

Re: Reactivate legacy Orange PAYG (pay as you go) mobile number and PAC code

Re: Reactivate legacy Orange PAYG (pay as you go) mobile number and PAC code