topic Re: Can't access my EE account and can't call/text from my phone anymore in Archived Posts

Re: Can't access my EE account and can't call/text from my phone anymore

Vaiduks — Tue, 21 Dec 2021 17:04:46 GMT

Can't access my EE account and can't call/text from my phone anymore .. I’m abroad and I do need help from customer service, but I can’t find live chat or any other way to contact someone from customer service! Please help, thanks!

Re: Re: Can't access my EE account and can't call/text from my phone anymore

XRaySpeX — Tue, 21 Dec 2021 17:21:33 GMT

@Vaiduks : Are you on contract or PAYG?

Re: Re: Can't access my EE account and can't call/text from my phone anymore

Vaiduks — Tue, 21 Dec 2021 18:09:30 GMT

I suppose to be on PAYG now as my contract ended and before the end of my contract I did ask customer service to switch me to PAYG . But now I can’t do anything with my account and I do need to contact customer service, but how can I do it?!

Re: Re: Can't access my EE account and can't call/text from my phone anymore

mikeliuk — Tue, 21 Dec 2021 18:21:31 GMT

Hi @Vaiduks ,

You can contact EE from abroad per the below. You might want to keep an eye on the closing time and find a cheap way to make such a call.

https://ee.co.uk/contact-ee/contacting-abroad/mobile

Re: Re: Can't access my EE account and can't call/text from my phone anymore

XRaySpeX — Tue, 21 Dec 2021 18:51:03 GMT

@Vaiduks : Sounds like it has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

Re: Re: Can't access my EE account and can't call/text from my phone anymore

Vaiduks — Tue, 21 Dec 2021 19:07:31 GMT

Thanks for your help, but I’m still not sure how to contact EE customer service from abroad as one minute might cost €1.5. So at the end of my two years contract which ended 7 th of December I supposed to be switched on to PAYG. I’ve got top up voucher on me here, but when I’m trying to login to my EE account shows - YOUR ACCOUNT HAS BEEN CLOSED and if I’m trying to call 150 says - CALLS TO THIS NUMBER ARE BARRED.

Re: Re: Can't access my EE account and can't call/text from my phone anymore

XRaySpeX — Tue, 21 Dec 2021 20:29:42 GMT

Have you looked into the Skype way of phoning?

Re: Re: Can't access my EE account and can't call/text from my phone anymore

Vaiduks — Tue, 21 Dec 2021 20:35:19 GMT

Not yet, but thanks and I’m gonna try as you said 👍 I will let you know in the near future and hope I will sort it out! Have a good evening!