topic Re: Can't access my EE account and can't call/text from my phone anymore in Archived Posts

Can't access my EE account and can't call/text from my phone anymore

Raven200 — Tue, 21 Dec 2021 02:39:45 GMT

Hi everyone,

Being a pay-as yo- go customer, i'm unable to access my EE account as it says:

"Sorry, we were unable to complete your request right now. Please try again later."

It's been this way for some time now. What happened also as being in France at the moment, i can't make calls nor send text messages anymore. My number is still active and do receive text messages though. It used to work a couple of weeks ago.

So to sum up things, i can't call the EE customer service, can't access my account and the EE chat service doesn't do trigger anything on their page?!

It seems i'm stuck now:-/

Any help would be grately appreciated, thanks!

Re: Can't access my EE account and can't call/text from my phone anymore

XRaySpeX — Tue, 21 Dec 2021 03:04:29 GMT

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

There is no Live Chat for PAYG.

Re: Can't access my EE account and can't call/text from my phone anymore

Northerner — Tue, 21 Dec 2021 06:23:11 GMT

Hi @Raven200

Are you trying to log into the EE website or app? Have you tried both?

Thanks

Re: Can't access my EE account and can't call/text from my phone anymore

Raven200 — Tue, 21 Dec 2021 13:13:27 GMT

Thanks for your reply. I've topped up my phone 3 months ago so i don't thinnk this is the case. Furthermore, i didn't get any message from EE warning me of doing a chargeable action or anything...

Re: Can't access my EE account and can't call/text from my phone anymore

Raven200 — Tue, 21 Dec 2021 13:14:23 GMT

I've tried both actually without any success...

Re: Can't access my EE account and can't call/text from my phone anymore

Jon_K — Tue, 21 Dec 2021 14:53:43 GMT

Hi @Raven200.

Are you able to try using another browser?

When were you last able to log in?

Jon

Re: Can't access my EE account and can't call/text from my phone anymore

Raven200 — Tue, 21 Dec 2021 15:11:29 GMT

Hi Jon,

Yes i've tried different browsers, same result i'm afraid.

It used to work months ago

Re: Can't access my EE account and can't call/text from my phone anymore

Jon_K — Tue, 21 Dec 2021 15:20:02 GMT

Thanks @Raven200.

It sounds like it may be an issue specific to your account.

Are you able to get in touch with our Customer Care team while you're abroad?

Jon

Re: Can't access my EE account and can't call/text from my phone anymore

Raven200 — Tue, 21 Dec 2021 15:38:57 GMT

It looks like the case, i can't dial the 150 from myphone anymore, i'll have to look for another way. Thanks for your help!

Re: Can't access my EE account and can't call/text from my phone anymore

Jon_K — Tue, 21 Dec 2021 15:44:22 GMT

Thanks @Raven200.

Do you know if you or any other UK numbers that are with you can receive calls?

Jon

Re: Can't access my EE account and can't call/text from my phone anymore

Raven200 — Tue, 21 Dec 2021 15:58:31 GMT

Yes we can receive calls and messages, just the outgoing calls and messages are being barred!