topic Re: New pay as you sim with Pack problem in Archived Posts

New pay as you sim with Pack problem

ebpayam — Sun, 19 Dec 2021 14:31:53 GMT

Hi
I just buy a new "Pay as you go" sim with a 10Pound Pack from EE Website. I put the sim in my iPhone and Sign up in the App. I've verified my Email and registered too. There is an EE sign on my phone and the Network tree sign (The sign shows on top of the phone) is 3 out of 4.
I see my 10 Pound Pack on Packs tab on the app (and web) But I can't make a call or send text message.
It's written "To activate this pack, simply call, text or browse", But I can't make a call or text anyone. I've tested the Data. It works, but seems it's a part of 50MB free data. My Credit is still 0.00 and I can't make call and send text.

I'm in the UK and I tried to call and text Valid numbers.

Re: New pay as you sim with Pack problem

mikeliuk — Sun, 19 Dec 2021 15:45:33 GMT

Hi @ebpayam ,

After first connecting to EE's network, have you restarted the device?

Re: New pay as you sim with Pack problem

XRaySpeX — Sun, 19 Dec 2021 16:04:46 GMT

Did you pay £10 for this SIM or was it free? If it was free, you need to top it up with at least £10 1st.

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: New pay as you sim with Pack problem

ebpayam — Sun, 19 Dec 2021 19:25:26 GMT

Not exactly after the first connection But after a while yes.

Re: New pay as you sim with Pack problem

ebpayam — Sun, 19 Dec 2021 19:32:02 GMT

The sim was free and i paid 10£ for top it up. (I mean to buy a pack)
I sent “Al” to 150 and it also said my balance is 0.00

but I can see my package in my profile.

Re: New pay as you sim with Pack problem

XRaySpeX — Sun, 19 Dec 2021 20:47:13 GMT

@ebpayam wrote:

I sent “Al” to 150 and it also said my balance is 0.00

It says more, I asked for it fully but you're not telling me. So can't help you.

Re: New pay as you sim with Pack problem

ebpayam — Sun, 19 Dec 2021 23:23:57 GMT

"Your current balance as of today is 0.00. For more info on your pack, add-ons or free boosts, go to MyEE.
For info on your other text service reply HELP or go to ee.co.uk/textservives"

That's all.

Re: New pay as you sim with Pack problem

XRaySpeX — Mon, 20 Dec 2021 00:15:16 GMT

You don't have a pack. You should call CS to complain that your £10 top-up hasn't bought the pack that your SIM is primed with.