topic Re: website cancellation in Archived Posts

website cancellation

saar12 — Sun, 19 Dec 2021 09:21:45 GMT

hello, I bought a pack when i was in the UK but now have returned to my county and would like to cacel a self-restoring pack. I can't seem to find how to do it via website and can't really call for a phone service. is there any solution?

Re: website cancellation

mikeliuk — Sun, 19 Dec 2021 09:46:15 GMT

Hi @saar12 ,

This should be possible by sending text messages, please see the SMS link below.

Re: website cancellation

XRaySpeX — Sun, 19 Dec 2021 13:11:46 GMT

@saar12 : If you are in EU, text STOP PACK to 150. Otherwise just stop topping-up & the pack can't possibly reoccur.

@mikeliuk The contract Text Service is not applicable to PAYG & its packs.

Re: website cancellation

mikeliuk — Sun, 19 Dec 2021 13:53:57 GMT

Apologies, hopefully the link below is correct. I didn't have space in the sig to include both pay monthly and PAYG.

I'm aware that when the website is in maintenance, there's a page with both together but I've not been able to find a link for that yet.

Depending on the country, the below may not be available.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/call-text-and-data-charges/how-can-i-get-help-by-texting-150-on-pay-as-you-go-or-flex

Re: website cancellation

XRaySpeX — Sun, 19 Dec 2021 14:07:03 GMT

@mikeliuk wrote:

there's a page with both together but I've not been able to find a link for that yet.

I recall that a subset of both used to be under "Contact EE" but is no longer.