topic Re: Re: White list a number in Archived Posts

Re: White list a number

alanprice2010 — Sat, 18 Dec 2021 18:13:44 GMT

Can someone help me please? I got a new EE sim and topped it up 7 hours ago. It wasn’t working to make any calls or texts and still isn’t. I contact EE at an expense from another phone and was told 2 hours it would work. Still nothing. No calls connecting no data working etc 😩 no phone to call EE and cannot link to an agent online 😩

Re: Re: White list a number

alanprice2010 — Sat, 18 Dec 2021 18:12:11 GMT

Re: Re: White list a number

alanprice2010 — Sat, 18 Dec 2021 18:12:59 GMT

Re: Re: White list a number

XRaySpeX — Sat, 18 Dec 2021 19:00:55 GMT

@alanprice2010 : PAYG SIMs don't need activating as long as you are in UK.

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Re: White list a number

alanprice2010 — Sat, 18 Dec 2021 20:15:50 GMT

I am in Jersey but can use EE there normally and the helpline said it was ok and will work?

Kind Regards
Alan Price
Sent from my iPhone

Re: Re: White list a number

XRaySpeX — Sat, 18 Dec 2021 20:33:19 GMT

Jersey is not in UK. Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: Re: White list a number

alanprice2010 — Sat, 18 Dec 2021 23:43:50 GMT

This isn’t what i was told by the advisor on the phone. How do i submit a prompt complaint?

Kind Regards
Alan Price
Sent from my iPhone

Re: Re: White list a number

XRaySpeX — Sat, 18 Dec 2021 23:47:43 GMT

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.

Re: Re: White list a number

Katie_B — Sun, 19 Dec 2021 07:37:05 GMT

Hello @alanprice2010.

Thanks for coming to the community.

Are you still experiencing this today?

Katie.

Re: Re: White list a number

alanprice2010 — Sun, 19 Dec 2021 08:10:04 GMT

Hi Katie. Yes 😞 when I make any call it just says calls to this number are barred. Nothing works. Can’t even call 150 to het help. Topped up yesterday and have credit i cannot use.

Re: Re: White list a number

alanprice2010 — Sun, 19 Dec 2021 09:12:50 GMT

Hi Katie

Please can someone help? 😞

Kind Regards
Alan Price
Sent from my iPhone

Re: Re: White list a number

Katie_B — Sun, 19 Dec 2021 10:30:04 GMT

Thanks for confirming @alanprice2010.

I have sent you a private message for more details.

Katie.