topic Re: Clinically vulnerable person in Archived Posts

Clinically vulnerable person

Mrmjc — Sun, 19 Dec 2021 01:00:00 GMT

I am a clinically vulnerable person and I have £50 credit and no money left in my bank to top up. My pack didn't renew and I have been left with no phone contact with my support workers. It's absolutely disgusting how EE can do this

Re: Clinically vulnerable person

XRaySpeX — Sun, 19 Dec 2021 06:26:38 GMT

@Mrmjc : What does texting AL to 150 from it fully report verbatim (it is free)?

Buy the pack again using its text code.

Re: Clinically vulnerable person

Katie_B — Sun, 19 Dec 2021 07:31:56 GMT

Good Morning @Mrmjc.

I am so sorry to hear your pack has not renewed and would love to help further.

Please could you confirm if you have followed the advice provided above?

Speak soon,

Katie 🙂