topic Re: Re: Sorry, we were unable to complete your request right now. Please try again l in Archived Posts

Re: Sorry, we were unable to complete your request right now. Please try again l

Teedoff — Fri, 17 Dec 2021 16:03:54 GMT

I still have this. And the website is broken because when you click on "done" after this message nothing happens.

My "PAYG" sim card expired some time ago. I've put in another and topped it up. But I can't login to the website. I've changed my password. I've tried re-registering with different computer browsers on computer, and the mobile phone - which did actually appear to acknowledge I'd successfully updated by my password. But when I try to log in, I get the mobile phone version of this error. I've dialled the customer service number but it says the wait will be in excess of 10 mins. Why should I be paying for their negligence?

Since EE can't run a website, do I need to be able to log in my account? Can I get by without any of that and just topping up small amounts until I find a better supplier?

Re: Re: Sorry, we were unable to complete your request right now. Please try again l

XRaySpeX — Fri, 17 Dec 2021 17:31:07 GMT

@Teedoff : No, you may use your device w/out needing to use your MyEE.

You can use Fast Top Up online with a UK bank card.
Use the Text Service to buy & manage Packs.
Go to http://add-on.ee.co.uk/status from the device will tell you your usage.
Go to http://add-on.ee.co.uk/purchase from the device to buy add-ons.

Re: Re: Sorry, we were unable to complete your request right now. Please try again l

Teedoff — Fri, 17 Dec 2021 20:42:55 GMT

OK, thanks but...

Go to http://add-on.ee.co.uk/status from the device will tell you your usage.
Go to http://add-on.ee.co.uk/purchase from the device to buy add-ons.

http with no 's'? Not secure? ?

Also, it insists I turn off wi-fi, presumably so I have to use my mobile data allowance to do this rather than my home wifi?

Re: Re: Sorry, we were unable to complete your request right now. Please try again l

XRaySpeX — Fri, 17 Dec 2021 22:14:59 GMT

They use the mobile network but none of your data allowance. They are within the EE network but not on the general Internet.

Re: Re: Sorry, we were unable to complete your request right now. Please try again l

Teedoff — Fri, 17 Dec 2021 22:05:21 GMT

Sorry, I don't understand. I assume I'm to enter the http address into a browser address bar? But if I turn off wi-fi, then it says no internet. So I turned on data and it worked but used 4 MB data.

What am I missing?

Re: Re: Sorry, we were unable to complete your request right now. Please try again l

XRaySpeX — Fri, 17 Dec 2021 22:20:03 GMT

Where are you seeing that you used 4MB data? On your mobile's Data Usage? That would be about right. It doesn't know that you have only gone onto EE's mobile network w/out going on the wider Net & so not used up any of your EE data allowance.

Your phone will have warning "Data usage is measured by your phone. This may be different from your service provider's measurements" (courtesy Android 9).

Re: Re: Sorry, we were unable to complete your request right now. Please try again l

Teedoff — Fri, 17 Dec 2021 23:49:24 GMT

OK, yes, it was on the mobile. But I still don't see how you can open a browser without downloading data from its home page.

Never mind, it's beyond me.

Thanks for the help anyway

Re: Re: Sorry, we were unable to complete your request right now. Please try again l

XRaySpeX — Sat, 18 Dec 2021 00:02:30 GMT

It's almost certainly cached.

You don't think that EE would provide a "get more data" interface when you are out of data that needs to use more data? That would be a "Catch 22"!

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Re: Re: Sorry, we were unable to complete your request right now. Please try again l

mikeliuk — Sat, 18 Dec 2021 15:10:27 GMT

Hi @Teedoff ,

You are correct that you would expect to see https instead of http if you want end-to-end encryption between the server and the client (e.g. your laptop).

In this case, it doesn't matter because the server is hit directly from EE's network as shown by the private IPv4 addresses 10.x.x.x

[x@x ~]$ traceroute -T add-on.ee.co.uk; date traceroute to add-on.ee.co.uk (82.192.97.153), 30 hops max, 60 byte packets 1 example.com (192.168.x.1) 0.567 ms 0.516 ms 0.482 ms 2 192.168.x.1 (192.168.x.1) 0.622 ms 0.591 ms 0.539 ms 3 * * * 4 * * * 5 10.248.27.157 (10.248.27.157) 40.644 ms 32.360 ms 43.371 ms 6 10.247.87.167 (10.247.87.167) 77.080 ms 76.524 ms 76.485 ms 7 82.192.97.153 (82.192.97.153) 51.285 ms 41.030 ms 41.210 ms Sat 18 Dec 15:03:23 GMT 2021

Caching would only be relevant if there is a proxy on the route or if your browser first receives the data so it can cache it. More likely, the server is being hit directly.

Typically, service providers will exempt data usage for some or all of their own infrastructure websites to avoid a chicken and egg situation where a customer cannot pay for data because they cannot access the page to pay for data.

There is another real-world example where you cannot drive a car when the MOT has run out, but there is are exceptions where you can drive it to be repaired or to attend an MOT test. https://www.gov.uk/getting-an-mot